The fastest way: open the App, go to
Parent Zone → Delete Account, verify with the one-time code sent to your email, and type "DELETE" to confirm. It's done immediately — no waiting on a reply. Prefer email? Write to
ContactUs@taptaptec.com with the subject "Delete my TapTapLearn account" and we'll do it for you.
1. Who Can Request Deletion
Only the parent or legal guardian who owns a TapTapLearn account can delete it — a child never has their own login (see our Privacy Policy §1). Deleting the parent account deletes every child profile created under it; you cannot delete one child profile while keeping the parent account and other profiles — see §5 if you'd like to remove a single child profile instead.
2. Delete In-App (Recommended)
- Open TapTapLearn and sign in to your parent account.
- Go to Parent Zone → Delete Account.
- We'll send a one-time verification code to your account email — enter it to confirm you're the account holder.
- Type "DELETE" to confirm, then tap the delete button.
Deletion happens immediately: every child profile's subcollections are removed first, then the parent account record, then your sign-in credentials — in that order, so nothing is ever left orphaned. You'll be signed out automatically once it's done.
3. Delete by Email
- Email ContactUs@taptaptec.com from the email address registered on your TapTapLearn account.
- Use the subject line "Delete my TapTapLearn account", so it's routed correctly.
- We'll reply to confirm your identity as the account holder, then process the deletion.
We aim to complete email deletion requests within 30 days of confirming your identity — the in-app method in §2 is faster because it doesn't need that manual identity check.
4. What Gets Deleted
Deleting your account permanently removes:
- Your parent account record (email, authentication data).
- Every child profile under your account — nickname, avatar selection, in-app progress (games and levels played, stars earned, skill-adjustment data), and any leaderboard entry.
- Your subscription/entitlement state in RevenueCat, tied to your account's identifier.
5. What's Retained, and Why
A small amount of data is kept even after deletion, for the reasons below — consistent with our Privacy Policy §12 (Data Retention):
- Voucher and redemption records — kept to prevent abuse of promotional codes (e.g. a deleted account re-redeeming the same code) and to meet applicable tax/accounting record-keeping requirements.
- Purchase records required by Apple/Google — subscription and payment history isn't held by us at all; it lives with the Apple App Store or Google Play, who process all payments directly (see Privacy Policy §11).
Everything else — your email, authentication data, and every child profile's nickname, avatar, and progress — is permanently deleted, not just deactivated.
6. Deleting a Single Child Profile Instead
To remove one child profile but keep your parent account and other profiles, open Parent Zone → Manage Profiles in the App and remove that profile directly — no email needed. This deletes that child's data without touching your account or any other profile.
7. Questions
For any question about this process, contact us at ContactUs@taptaptec.com.